1. Introduction
Sum8 (Pty) Ltd ("we", "us", or "our") is committed to protecting your personal information and your right to privacy in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation.
This Privacy Policy explains how we collect, use, and safeguard information when you visit this corporate website at https://sum8.tech (the "Website"). This policy applies to the Website only. Our products have their own separate privacy policies — for example, Quantive is governed by the privacy policy published at https://quantive.co.za.
2. Information We Collect
2.1 Information You Provide
If you contact us by email or telephone, we collect the information you choose to share — typically your name, email address, phone number, and the contents of your message. We use this information only to respond to you.
2.2 Information Collected Automatically
When you visit the Website, our hosting provider (Cloudflare) may automatically collect limited technical data for security and reliability purposes, including:
- IP address (truncated)
- Browser type and version
- Pages visited and timestamps
- Referring URL
We do not use third-party analytics or advertising trackers on this Website.
2.3 Cookies
The Website uses a single non-tracking cookie (or local storage entry) to remember your light/dark theme preference. No advertising, analytics, or third-party cookies are set.
3. How We Use Your Information
We use the information we collect only to:
- Respond to enquiries you send us
- Maintain the security and integrity of the Website
- Comply with legal obligations
We do not sell, rent, or trade your personal information.
4. Legal Basis for Processing (POPIA)
Under POPIA, we process personal information on the following lawful grounds:
- Consent: When you voluntarily contact us, you consent to us using your details to respond.
- Legitimate Interest: Maintaining a secure Website and responding to legitimate business enquiries.
- Legal Obligation: Where required by South African law.
5. Data Sharing and Disclosure
We do not share your personal information with third parties, except:
- Service providers that operate the Website infrastructure (Cloudflare). These providers are contractually obligated to protect your data and may only process it on our instructions.
- Legal requirements — when required by law, regulation, or legal process.
6. Data Storage and Security
The Website is hosted on Cloudflare's global network. Communications with the Website are encrypted in transit (TLS). Email enquiries are received through Google Workspace. We use industry-standard safeguards to protect the limited personal information we receive.
7. Data Retention
Email correspondence is retained for as long as necessary to respond to your enquiry and for a reasonable period afterwards for record-keeping, typically no longer than two years unless we are required to retain it for legal or tax purposes.
8. Your Rights Under POPIA
As a data subject under POPIA, you have the right to:
- Access the personal information we hold about you.
- Correction of inaccurate or incomplete personal information.
- Deletion of your personal information, subject to legal retention requirements.
- Object to the processing of your personal information.
- Withdraw consent previously given, at any time.
- Lodge a complaint with the Information Regulator of South Africa.
To exercise any of these rights, email us at info@sum8.tech.
9. Children's Privacy
This Website is not directed at children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Links to External Websites
The Website links to external sites including https://quantive.co.za. We are not responsible for the privacy practices of those sites. Please review their respective privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be announced on this page.
12. Information Regulator
If you believe we have not handled your personal information appropriately, you may lodge a complaint with the Information Regulator of South Africa:
- Website: inforegulator.org.za
- Email: complaints.IR@justice.gov.za
13. Contact Us
Questions about this Privacy Policy can be sent to:
- Email: info@sum8.tech
- Address: Sum8 (Pty) Ltd, Johannesburg, Gauteng, South Africa